Fuhh~!!!
What a great/a bit tiresome/a bit upsetting day today...
Work as usual, not so hectic, fun and well, a bit upsetting...
Lets start from the beginning..
Today, before going to work, I went to have my hair cut, (after a while,its a bit tiresome to keep tying my hair up..ahaha) before going to work.. When I arrived at work, firstly I got weird looks from my colleagues.. xD
They couldnt recognize me..Ahahaha...Anyways, after changing into my uniform I went up to work.. Then..
Fast forward to why I was a bit upset today..There were 3 Japanese men checking out today.. I wont reveal which company they are from, as its PNC.. Anyways they were all checking out at the same time.. It was the usual check out procedure..Or so I thought.. My colleague was checking out one of them while I was checking out the other, I was a bit confused with his bill status.. (Biasa la..kan masih baru..ahaha)
So I asked my other senior who was not busy for assistance.. It was all going well..Until the guest that my colleague was dealing with, checked out.. Coincidentally, when that particular guest checked out, 2 women, whom I assume are from the same company as them, came to the reception..One of them was a Japanese, the other I think was a local.. The Japanese woman for some reason checked the bill of the guest that my colleague had checked out..That's when the trouble started.. She was furious bout the rate.. It was not the rate that was promised to her..
I wont go to much in detail about this as its quite rather complicated..., Lets just say that harsh words were said directly at me and my colleagues (in a different language lagi tu.... )And it took bout 20 minutes + to settle that matter.. So after that matter was settled, I was a bit upset for awhile, I mean its the first time I had that kind of situation, and though I know there are possibly more to come, and I have to toughen up, still, it bothers me sometime.... Even after the guests have long gone checked out, my mind kept replaying what had happened, I couldnt get over it.. I even started to get a bit mad at my colleagues who didn't hand over bout that bills from the guests to us, (different shift) even though I know its not their fault, I couldn't help but feel a bit mad...After awhile I calmed down and I know that I should toughen up and just let bygones be bygones..
Though when I had my dinner later at Kopitiam, I didnt have much of an appetite... I ate very little before going back up...Then did work as usual, joked a lot (haha!) with my collegaues so I wasnt muka masam..(it worked!), answered the phone, blah blah.. :P
Then at bout 21.30 pm, I standby to check in the Mas Crew, last flight from KL.. After awhile, they arrived and so I turned over their form for them to check in, turned over the pamphlet that mentioned the bonuses for the Mas Crew staying at GDLH...
As I was waiting for their Cabin Crew-In-Charge to fill it up, they were talking about where to go and eat..If Im not mistaken, they asked where is the nearest place to eat that was still open..So I told them about Medan Selera, that it was still open at this hour.. Then one of them asked me what time my shift ended, I was a bit surprised at first, but managed to answer the question..He then asked something like whether I can join them later,Im not so sure how he asked it, but I do remember one of his crew tegur him,
"Kalo nak ajak orang, tanya la baik2 la..." Ahahaha
Tambah lagi la I blur..So I just managed a smile, and kept quiet..ahahaha.. After that, I gave them their room keys and internet password to those that asked for it.. Then I went back to the reception to update their profile..Not long after that, as it was not busy, I closed my cashier, handed over my duties to the overnight shift and went down to the locker to change.. As I was changing, I couldnt help it but, my mind drifted to what had happened earlier that afternoon.. I suddenly felt sad again, even after all the laughter I had with my colleagues..
After putting my uniform away, I swiped my card as usual.. Still feeling sad, I figured maybe Im just hungry,thats why I keep thinking bout it..So I decided to go to Medan Selera to and get some food.. I informed my colleagues that were waiting for the hotel transport of my whereabouts and that Im also following the transport, so they would not leave me behind if I happened to be late.. When I reached Medan Selera, I quickly went to order my food..On my way there, I saw a group of people that looked familiar..,When I was closer, I saw that it was the Mas Crew! Lol
And I thought, 'Harap2 tiada nampak sy.." So I sat quietly down and ordered my food to take away..While I was waiting, I heard someone say
"Datang jga dia..."
When I heard that, I could feel someone staring at me and I had feeling I knew who it was, but I buat tak tahu sja. and suddenly found my nail very interesting to look at..xD
I thought they would ignore me, but then I heard someone tegur me,so I looked to my left, and saw the same guy that tegur my when I was checking them in.. He asked me to join them, and I looked over to their table, expecting someone snickering, but, to my surprise, there was none..They all look very warm and inviting, and so after a few pujukan from the guy, I reluctantly joined them..
Guess what?? They were so friendly! I mean, thats the first time I was talking to a Mas Crew after their working hours! Their friendliness soon won me over, and I began relaxing and began to feel less awkward.. We soon began talking and I heard stories about their past jobs, their experience being a Mas Crew, the challenges that they face..The places they get to visit! =)
Soon, my food arrived, and I was checking the menu to find out how much it cost, when,their cabin crew-in-charge, asked me something unexpected.. He asked me how much my meal cost, I said I didn't know, and was trying to find out the price..
Then he said, that it was OK, they will pay my meal for me..And I instantly went, "WHAT THE???" in my mind.. I was speechless for awhile before I came to my sense and told them that they didn't have to do that.. But they kept insisting that they would pay, and I just kept arguing...It got to a point where I said that they were my guests at my hotel, and they shouldn't be picking up my bill, but, one of the Mas Crew managed to turn my answer around to the other direction..He replied saying, "But, we're not at the hotel now right???"
Then I became speechless again, and I couldn't think up of a smart reply so I took my purse out and took some money out to pay for my meal, ( I just couldn't let them pay for me! ) and I put it on the table and still insisting that they didn't have to pay for me..
After awhile, they asked me bout my transport to go back home, and I suddenly remembered that I was going to be left behind if I didn't leave soon.. So, when I got up to leave, they were talking amongst each other and they were talking to the guy ( the one that asked me when my shift ended ) that he should walk be to outside of Medan Selera as it was dark out there and that it might not be safe..(something like that) SO, while they were busy talking bout that, I tried to sneak my money in to the girl hands whose dad owns the gerai, to pay for my meal..It almost worked, except the cabin crew-in-charge had sharp eyes, saw what I was doing, told the guy, and the guy took my money from the girl's hand and put it in my plastic bag where my food was placed... And told her that they were paying for my meal.. I felt my cheeks blushing really red and I was glad the light there wasn't so bright, so no one could see how red I was turning.. The guy turned and looked at me and looked like he wanted to cekik me, because I tried to pay for my meal when his back was turned... :P
Then he actually walked me to the front of Medan Selera, and for some reason he apologised, I don't know exactly why, I couldn't really hear him that well at that time... But all the same, it was really nice and sweet of him to do so, and he didn't really have to do it..,but he did..=)
When we reached the front of Medan Selera, I thanked him and then we said our goodbyes..
From where we were standing, I could see my other colleagues waiting for the hotel transport.. I could see that they were staring at me and the guy.. And when I went over there, one of them looked at me slyly and said
"Awal juga ko bliikk..."
I just looked at her,smiled and told her what happened at Medan Selera..
Im really grateful for today..=)
What started off as boring day, then turned into a bad day when that incident took place with my guests, then ended as a good day thanks to the kindness of strangers.. ^^
I wish those Mas Crew the best of luck in whatever they do..
Amen to that! :))
